100% Happiness Guarantee
100% HAPPINESS GUARANTEE
Our 100% Happiness Guarantee assures customers that the products they receive are free from manufacturer defects. If you receive a product and feel the quality is less than expected, please send us an email below and we'll take care of you and determine whether you need a replacement. Please refer to our returns policy for details about what we do not accept for returns.
SHIPPING POLICY
We fulfill orders within 2 business days and ship using the fastest, most cost effective carrier. Our flat rate shipping costs $5.99 and takes 3-5 business days to deliver. You will receive tracking for your order as soon as it ships. We offer free shipping on all orders over $75.00 and USPS Priority 2-Day for orders of 5 or more products.
RETURNS POLICY
We want you to love your purchase, if you don't, return it within 30 days of purchase for a refund minus the cost of the return label. The original shipping fee is non-refundable. If you would like to exchange a product, please return it for a refund and then reorder at your convenience. This will assure you get the exact product you'd like in a timely manner as we sell out of products often. Please use the link below to start your return.
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Please note: we do not accept returns for the following:
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Products that have been washed, worn or are in any other way not in like-new condition
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Products that are missing their branded retail tag
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Products purchased during a promotional period. Example: Black Friday
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Products that were purchased from our outlet: https://www.bonsie.com/outlet
PAYMENT METHODS
We accept all major credit cards, Apple Pay, PayPal and interest free payments through Affirm.
WHOLESALE INQUIRIES
Please contact us via our contact page for inquiries, questions and comments!